Your home away from home
Since the beginning of the pandemic, at Park Piolets Mountain Spa we have worked hard to ensure a safe stay during the 2020/21 winter season. And we will continue to do so during the summer months as well!
For the first time, we include free medical insurance in all bookings, which offers medical and health cover (including Covid-19) to all our guests.
In order to guarantee the correct implementation of the health and safety protocols established by the Andorran Ministry of Health, we have the services of a company specialised and certified by the Andorran Government in the field of environmental and food safety. This company advises and certifies us in the preparation of the procedures manual as well as its correct implementation during each day of the season.
On your arrival at the hotel, you will find the Covid-19 standards and a QR code clearly visible for you to download. In addition, throughout the hotel you will find automatic dispensers of hydro-alcoholic gel and you will see that we have taken the necessary measures to ensure the distance between people in accordance with current regulations.
Your safety is the most important thing. Remember that:
- Tourists who spend 3 or more nights in the country, and who are over 6 years of age, will be asked to provide a diagnostic test (PCR or TMA), which must have been done at least 72 hours before they arrive in Andorra or present a certificate of vaccination or certificate of recovery . Visitors coming from France, Spain and Portugal are exempt from submitting a test due to the health agreements between Andorra and these countries. Similarly, tourists coming from countries considered as being in the ‘green zone’ will also be exempt or from countries whose test ratio for the population of their territory is greater than 5,000 tests carried out per 100,000 inhabitants per week or where less than 5% of the total number of tests are positive. The supporting document must be original and written in Catalan, Spanish, French and/or English, and will be valid in both paper and electronic format. The document must contain at least the following details: name of the tourist, passport or identity card number (which must coincide with the document used in the travel documents), date of the test, identification and contact details of the centre that has carried out the test, the technique used to carry out the test and a negative result.
- From 17 June 2021, in Andorra you can move without using a mask when you are outdoors, as long as you can keep a safety distance of 1.5 metres.
- The use of masks is obligatory in closed public places such as hotels, bars, restaurants, shops, cultural establishments, among others.
To find out about the status of COVID-19 in the Principality of Andorra, you can contact Andorra Turisme on (+376) 301 188.
In the following link, you will find a summary of the general prevention recommendations issued by the Andorran Ministry of Health as well as the contact telephone number for the country’s health services.