Preventive Measures Covid-19

General measures

🔸 We hired a specialised company that certifies the correct implementation and monitoring of all the protocols.
🔸 We created a coordination plan with the external collaborating companies to comply with the Covid-19 standards.
🔸 We expanded the procedures manual of each department of the hotel, creating a continuity plan that ensures the protection and safety of people and minimises the risk of contagion within the hotel.
🔸 We created a security committee in the hotel, responsible for implementing the continuity plan and dealing with any contingency related to it.
🔸 Checking of all technical installations linked to the transmission of infection.
🔸 Cleaning of the entire drinking water and sanitary hot water network, as well as the air ducts.
🔸 The personnel will work in uniform and equipped with the protective measures established according to their job position.

Reception, hall and common areas

🔸 Digitalization of the booking process (electronic registration without contact) as well as the information and regulations Covid-19.
🛎️ Click her to start with your Online Check-in

 
🔸 Adjustment of the space of the waiting area according to the dimensions.
🔸 Implementation of communication with the Guest Service via WhatsApp.
🔸 Digitalisation of the information available on activities, places of interest, etc., which will be available via QR code.

Rooms

🔸 The cleaning of the room will always be carried out by the same person, who will also use unique cleaning material for each room.
🔸 Covid-19 cleaning protocols will be applied, using products certified by the audit company.
🔸 The elements kept in the room will be disinfected and protected. Individually wrapped toiletries.
🔸 All bedding is disinfected by high temperature washing.

Restaurant

🔸 Digitalisation of the wine list, which will be available in QR. Customers who request it will be able to have printed charts for single use.
🔸 You will enter the restaurant accompanied by our staff who will assign you a table according to your needs and in accordance with the preventive measures in force.
🔸 Access to the food area must ALWAYS be with a mask. No drinks or food may be tasted in this area, as only the mask may be lowered at your table.
🔸 At the beginning of each area you will find hydroalcoholic gel.
🔸 The buffet tong system is controlled from the kitchen, and the tongs are changed throughout the service.
🔸 The customer cannot move the tables as they are positioned in such a way as to respect the safety distance required by the covid measures.
🔸 Hydroalcoholic gel must be used before using the coffee and juice machines. Hydroalcoholic gel shall be placed in front of each piece of furniture.
🔸 You should ask the wait staff for any extra cutlery you may need. Self-service is not allowed, thus controlling the covid measures.
🔸 At the end of breakfast and dinner services, both rooms are ventilated. The strategically placed windows allow us to ventilate the entire restaurant.
🔸 Restaurant staff uniforms are washed in the hotel laundry, changed daily and only used inside the establishment.
🔸 The cleaning of tables, chairs and shelves in the buffet area is carried out with a disinfectant and bactericidal product especially indicated for this type of cleaning.
🔸 All dining room and kitchen staff will wear masks at all times.
🔸 For a better service and to avoid unnecessary waiting times, we advise customers to come at times when there is less traffic in the restaurant. Measures to contain the spread of covid slow down our service but provide maximum safety.

Lounge Bar

🔸 Digitalisation of the drinks menu, which will be available in QR. Clients who request it will be able to have printed menus for single use.
🔸 Ventilation in the bar area.
🔸 Bar service is not permitted. Customers will be served at their tables or in the areas where they are seated (indoors or outdoors).
🔸 All tables will be cleaned with a special disinfectant and bactericidal product.
🔸 The mask must be worn during circulation; customers may only remove it when seated.

Park Spa Mountain Wellness Club

Clients are advised to access the Mountain Spa directly from the room, avoiding the use of the changing rooms. To access the facilities it will be necessary to wear a mask.

Spa / Water area
🔸 Hand disinfection with hydroalcoholic gel at the entrance.
🔸 Use of a mask is compulsory, both for entering and leaving the water area.
🔸 2-hour shifts and prior booking required.
🔸 Emptying of the space and complete ventilation on a regular basis, in accordance with current regulations.
🔸 Digitalisation of the service charter and rules of use, which will be available in QR. Single-use printed cards will be available to customers on request.
🔸 Spa water filtration system using sea salt (magnesium salts). A more beneficial system for health that, without chlorine or the use of chemical products, ensures 100% disinfection and sanitisation of the water.


Wellness / Treatment cabins
🔸 Hand disinfection with hydroalcoholic gel at the entrance.
🔸 The use of a mask is compulsory during the treatment, both for the client and the therapist.
🔸 Hygiene and disinfection of the room after each service.
🔸 The therapist will use the product in unidosis for each client and will discard disposable material.
🔸 Digitalisation of the menu of services and rules of use, which will be available in QR. Single-use printed cards will be available to clients on request.
🔸 Use of POS whenever possible (plasticised POS).

Gym

🔸 Hand disinfection with hydroalcoholic gel at the entrance.
🔸 Mandatory use of masks during the exercise.
🔸 2-hour shifts and prior booking required.
🔸 Specific information and regulations via QR at the entrance.
🔸 Entry is not permitted with outdoor footwear and clothing.
🔸 Continuous and regular ventilation of the room, in accordance with current regulations.

Kid’s Club

🔸 Entrance shifts and control of the time of stay of the children. Prior reservation will be necessary.
🔸 Access by 2-hour shifts.
🔸 The ball park, the rockodrome and the Wii area will be open with the necessary prevention measures.