You're probably already considering booking your snow holiday. But you will also have doubts about whether we will be confined again, or if some of the people you are travelling with at the last minute cannot travel because of the coronavirus... and you will wonder what will happen to your reservation in these cases. No worries, you can book at the Park Piolets hotel with complete confidence. This winter we apply new cancellation conditions related to the Covid that allow you to cancel or change dates without cost.
Because we care about your well-being. Because we want your holiday or ski trip to be the long-awaited moment to break away from your routine, have fun with your loved ones and live new experiences. For this reasons we want you to feel comfortable from the moment you make your reservation. Also, the possibility of having to cancel due to causes related to the Covid-19 will not be a problem.
Below, we detail the cases in which we refund the full amount of your reservation:
- Perimeter closure of your place of residence or the Andorran borders.
- In case the hotel has to close.
- In case of hospitalization by Covid of one or more members of the reservation.
- Due to the confinement of one of the members of the booking.
- If quarantine or confinement is decreed where you live or in Andorra.
- If the ski resorts have to close.
- If any of the members of the reserve have a medical leave due to COVID-19.
If these causes occur while you are already staying with us and you have to leave before the end of your holiday, we will not charge you for the remaining nights.
As you can see, you can book with complete confidence. We put ourselves in your shoes and if you have to cancel for any of these reasons you will be fully refunded. Or if you prefer, you can change the dates without any cost within the dates of the same season. Check here our cancellation conditions.
Online check-in and anti-covid security measures
Once you have booked you can register online. We give you this possibility as an anti-covid measure to make your arrival at the hotel as fast as possible avoiding queues and crowds at the reception.
In the same way we have adopted all new protocols and health and safety measures to make your stay as safe as possible. Find out more here.
