To manage your stay in our facilities
We collect your data for the purpose of:
- Complete the arrival and departure registration;
- Collect a copy of the identity documents of all the guests (on request of the Andorran Police Department);
- Process your promotional codes and your payments;
- Provide you with a consistent and personalized service, advising you on the services you can enjoy in our facilities (based on the use you have made previously or on the preferences you have communicated to us);
- Provide you with luggage, safe and parking services;
- Buy or reserve on your behalf services offered by third parties (for example, coordinate excursions and other tourist visits, reserve ski passes, facilitate the rental of ski equipment, offer you taxis or vehicles with a driver, and facilitate reservations in restaurants and events), when you so request;
- Administer and facilitate access to Wi-Fi, television and other connectivity services (including access to business center services such as fax and photocopy services) and entertainment systems (such as PlayStation or videos on demand);
- Facilitate the in-room catering service (which includes respecting your food and health restrictions) or any other type of personal needs that you communicate to us;
- Provide you with room service (including room cleaning, laundry services, and anything you want to request from us for your comfort that we can provide, such as a pillow, a duvet or a mobile phone charger);
- Manage the rest of your requests and queries, or your complaints and suggestions; and
- Determine if you qualify to enjoy age-restricted products and services (such as alcohol or adult entertainment in the room).
The legal bases that legitimize us to process your data in relation to each of the above purposes are the fact that it is necessary for the execution of the contract of your stay in our facilities or the acquisition contracts of services provided from third parties, our legal obligations (for example, regarding the collection of identity documents or the issuing of invoices), the consent you express by telling us your food or health preferences, and our legitimate interest to respect such preferences (for example, in relation to whether you want your room to be near the lift or on a high floor).
To create a user account for our hotels
We collect the data you provide us when you register on our website, to create a personal account, to facilitate the management of your reservations or purchases and the assessment of our services.
The legal basis that legitimizes this processing activity is the execution of the user contract signed at the end of the registration.
To manage your reservations and deliver your purchases
We process the data you provide us in relation to the reservation or purchase of tickets and other services, products or promotions that combine our services and products with those of our partners, to formalize your purchase or reservation and communicate with you by e-mail or by telephone any information related to it, as well as to manage and issue documents certifying the reservation or sale and any related communication that is necessary for the formalization of this.
We can also process the data you provide us during your purchase or reservation to manage, administer, provide, expand and improve the contracted services and products, and to extract statistics in relation to the interest these and our promotions arouse. Specifically, we can collect the number and expiration date of one of your credit cards, together with the name of the card holder, as a guarantee of the reservation and for fraud control, and add to this data the code that appears in the back of this card to use it as a payment guarantee at your check-in to the hotel.
The legal basis that legitimizes these processing activities is the sales contract or the product or service reservation agreement that you sign when completing the purchase or reservation, and our legitimate interest in improving the quality of the services we offer you.
To analyze your assessment of our services and the interest our marketing campaigns arouse, in order to improve them
We can process the data you provide us, for example during the purchase or reservation of products or services, to request an assessment of the customer care you received.
We may also extract aggregated statistics (i.e. which does not include personal information of any kind) in relation to the interest generated by our marketing campaigns.
The legal basis that legitimizes these processing activities is our legitimate interest in improving the quality of our services and the events we manage or promote, as well as our marketing campaigns.
To send you information, promotions and discounts of your interest
We collect your e-mail when you subscribe to our commercial communications service in order to send you our catalogs by e-mail and to inform you about news, discounts or promotions, and contests or raffles so that you can make the most of our facilities and our services.
Additionally, we process the e-mail that you give us when you register or purchase our services, to inform you about news, events, exclusive content, discounts or promotions and contests or raffles, so that you can make the most of the services of your interest.
If you have subscribed through our website, the legal basis for this processing is your consent, and you can withdraw it at any time by exercising your right as indicated later in this policy, or through the link at the foot of each email. The only consequence of withdrawing consent is that you will no longer receive the information we sent you by email, and you will no longer be able to participate in promotions, contests or raffles reserved for our subscribers.
If you receive the information because you have purchased one of our services, the legal basis for this treatment is our legitimate interest in keeping you informed about our products and services related to those you have purchased, which you can object to at any moment, as in the previous case and with identical consequences, exercising your right as indicated later in this policy or through the link that, to that effect, appears at the foot of all our e-mails.
To attend to your requests, inquiries or complaints
We collect the personal data you provide us in your emails, by phone, or through the form on the contact page, or through the requests to exercise your rights, to attend to your requests, inquiries or complaints in relation to our services or the rights you have over your personal data.
The legal basis for this processing activities is the consent you express when sending or giving us these data, our legal obligation to attend to your rights requests, and our legitimate interest in attending to you. The supply of your personal data is therefore voluntary, although if you do not provide them, we will not be able to process your request, query or claim. You can revoke your consent whenever you wish, although such revocation will also make it impossible to continue processing your request, inquiry or claim.
To manage any future claims
We retain the data that may be necessary to manage your possible claims, or ours, on the basis of our legitimate interest to defend ourselves to safeguard our rights.
To control access to our facilities, events or services through tickets or credentials
We process the details of your reservation, and sometimes those of your ID card or passport, and even a document certifying your status of protection against Covid-19 (the latter, only if we are legally obliged to do so), to authorize or deny your access to restricted areas of our events, facilities or services, to analyze and monitor the occupancy and logistics of the various areas, and to ensure your health and safety (including the prevention of the spread of diseases and the contact tracing of people affected by Covid-19).
The legal basis for this processing is the sales contract or the services contract to which you are a party, and, in the event that we request documents certifying your status of protection against Covid-19, our legal obligation.
To custody and return the objects you lose in our facilities
If you have lost a mobile phone or any other object containing personal data and it is found or delivered to us, we will hold that personal data until the rightful owner of the lost object successfully claims it at our customer service point or, after a reasonable period of time, we hand it over to the Police so that they are the ones who manage its custody and eventual return.
The basis that legitimizes us to process the personal data of mobile phones, wallets, backpacks and other objects that may contain personal data in this way is our legitimate interest in preventing their theft and returning them to you.
To give media coverage to events
If you participate in person at our events or awards, the independent press and our own professionals may record your image and, sometimes by prior agreement, your voice, in the context of the event or award.
The legal basis for this processing of your image is our legitimate interest in the media coverage of the events we organize or sponsor for the purpose of using the recordings in their promotional materials, including our website and our social networks.
You are not obligated to appear in a recording. If you wish, you have the right to object to our legitimate interest and ask us to remove the material in which you are identified. To be able to evaluate your opposition to our legitimate interest, and if necessary to immediately remove the images that identify you, we will ask you to tell us where you saw them.
To promote our facilities, products and services
If you have entered into a contract or an image rights assignment consent with us, we may collect photographs or videos of our facilities, products or services in which you are identified, and may be heard, for us to use them in promotional campaigns or to publish them in the media, such as the national or international press, our website, or our social networks. If you have signed an image rights assignment consent, we inform you that you can revoke it at any time so that we remove your image from our website and/or our social networks, without the revocation having any effect on the dissemination of your image that took place before it was processed.
Additionally, we may graphically record the atmosphere of our facilities to promote our premises, and its products and services and, eventually, your image may appear in this graphic material. Unlike what is indicated in the previous paragraph, in this case the legal basis for the processing of your images is our legitimate interest, which you can oppose at any time if you consider that it is contrary to your own interests. In order to be able to evaluate your opposition to our legitimate interest, and in their case to immediately remove the images that identify you, we will ask you to tell us where you saw them.
To initiate and maintain the relationship with our suppliers
If you represent a supplier of products or services, we collect your contact details and your signature to:
- Manage our relationships of all kinds with the supplier you represent.
- Manage the inclusion of the supplier in our list of authorized suppliers.
- Manage the budgets and invoices of the supplier you represent.
The processing activities linked to purposes a) and b) are legitimized by the employment or the service contract you have signed with the supplier you represent, and our legitimate interest in contacting them. And the processing activities linked to purpose c) are legitimized for being necessary for the execution of the contract you have signed with us.
To preserve security through video surveillance
We collect your image through our video surveillance systems in order to preserve the safety of people, the properties and the facilities themselves.
The legal basis of legitimacy for the aforementioned processing is the public interest in public safety, our legitimate interest in the security of our establishments, and the legitimate interest of third parties who wish to seek judicial protection over a crime that may be proven by a section of a recording.
To select and hire our staff
We process the CV data that you voluntarily send us, together with the data that appears in your profile on strictly-professional social networks, as is the case of LinkedIn, and the data that we can collect during the interviews and tests that you voluntarily agree to carry out , to manage the relationship with you regarding your application for a job in the Hotel, including the process of searching, filtering and storing the CV as a potential candidate, the staff selection process and the recruitment process.
The legal basis for the aforementioned processing activities is your consent, which you express when you send us your CV, fill-in a test or attend an interview, and the fact that they are necessary for the execution of pre-contractual measures, if you request them, and if we do not have an open selection process or you are not hired and we consider that you may fit into future selection processes, our legitimate interest in retaining your CV for the purpose of including it in such future selection processes. The legal basis that legitimizes us to consult your profile on strictly-professional social networks, such as LinkedIn, is our legitimate interest in enriching the professional information of candidates in order to reduce the time that both you and us will take in the selection process. You can withdraw your consent or object to our legitimate interest as set out in section 7 of this policy, and doing so will have no effect other than the destruction of your CV (if you withdraw your consent) or the limitation of its conservation to the selection process for which you have sent us your CV.
To guarantee the operation of our website (functional cookies)
We use functional cookies (technical and preferences) to guarantee the correct operation of our website.
Since these are cookies necessary for the proper functioning of the website, their use does not require you to give us your express consent, and the basis that legitimizes us to use them is our legitimate interest in being able to offer you the services of our website.
To extract aggregate statistics of the use of our website (analytical cookies)
We use analytical or statistical cookies to identify the most and least visited pages, analyze which content is of greatest interest to our visitors, and measure the success of our information campaigns, all with the aim of improving the services we offer you through this Website. All these purposes provide aggregated results, in which it is not possible to identify the interests of any particular person.
As these cookies are not strictly necessary for the Website to work, we will not use them until we have your consent, and not giving it to us or withdrawing it will have no more effect than hindering our goal of improving the web through analysis of aggregated statistics of our visitors' browsing.
To improve the interest of the advertising you receive (advertising cookies)
We download advertising cookies from third parties. These files help these third parties to infer your interests based on the pages you visit, the content you click on, and other actions you take online.
Since these are non-necessary cookies, we will not use them until we have your consent, and not giving it to us or withdrawing it from us will have no more effect than your visit to our website could not be used to improve the interest of the advertising you receive.
To be able to use Google services
Additionally, as an obligation that Google LLC, a company of which Google Ireland Ltd is a subsidiary, imposes on entities that, like us, use the Google reCAPTCHA, Analytics and Google Ads tools, we inform you that these two services are operated by Google Inc., domiciled at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA, and that Google Inc. is a beneficiary of these.
We inform you that we have enabled the IP anonymization feature on our website to add additional safeguards in the standard contractual clauses that protect this international transfer of data to the US. With this, Google will shorten your IP address before transmitting it to the USA (the process of obfuscating its identity). Only in exceptional cases is the full IP address sent to a Google server in the USA and shortened there. Google guarantees that the IP address transmitted by your browser to Google Analytics will not be processed together with any other data held by Google.
You can check the categories of personal data processed by these services at privacy.google.com/businesses/adsservices
To notify you of security breaches
In our Hotel we take security measures appropriate to the level of risk to protect personal information against loss, misuse and unauthorized access, disclosure, alteration and destruction, taking into account the risks involved in the processing and the nature of the personal information; however, if we determine that your data has been misappropriated (even by an employee or ex-employee of this Hotel), has been exposed through a security breach or has been improperly acquired by a third party , exposing you to a high risk, we will immediately inform you about this security breach, misappropriation or acquisition, and about the measures we have taken and those we recommend you take so that the breach does not affect you.
The basis that legitimizes this treatment is the legal obligation set out in article 37 of the LQPD (34 of GDPR), and our legitimate interest in preventing this security breach from harming you.
For other purposes that are not incompatible with the above
We may use your personal data for other purposes that are not incompatible with those indicated above (such as archival purposes for reasons of public interest, scientific or historical research purposes, or statistical purposes), whenever permitted by current personal data protection laws, and of course, acting in accordance with those and with the rest of the applicable regulations.