When you come on holiday to our hotel our top priority is to make you feel at home. Now more than ever, we also want you to feel completely safe. For this reason we have adapted and implemented new measures to prevent the Covid-19 in our facilities.
In order to follow the rules and recommendations of the Ministry of Health of the Government of Andorra, we are continuously advised by a reliable company certified by the Andorran Government. In addition, we have created an internal committee which is responsible for the implementation and continuity of the prevention measures before the Covid-19.
Below, we tell you about the new health and safety measures we have applied to date.
On your arrival at the hotel
From now on, you can check in electronically. We provide you with an application to avoid the use of paper and thus avoid physical contact. If you check in at the hotel, our staff will be there to help and inform you at all times. You will see that we have arranged everything to respect the safety distance and the maximum capacity in all the common areas of the hotel, according to the size of each space. You will also find points with hydro-alcoholic gel dispensers and appropriate signposting.
These rules can be downloaded from a QR that you will find on your arrival at the hotel.
During your stay
Whenever possible, we will assign alternate rooms. Following the hygiene protocols of our auditing company, cleaning will always be done by the same person who will use unique products in each room. Likewise, bed linen will be disinfected with high temperature washing and the elements inside the room will be sanitized and protected. Items such as pens, notebooks and toiletries will be individually wrapped. We have also replaced all printed information documentation with electronic information available via QR. Likewise we have done the same with the written press which will now be available digitally with access to more than 7,000 publications, from 120 countries and in more than 60 languages.
The capacity of the restaurants and the lounge bar will be limited according to the sizes of each space and the tables will be separated by a minimum distance of 1.5 meters. The maximum number of guests per table will be determined by the competent Andorran authorities at any given time. We will also digitalize the cards which will be available with a QR code (although we will always have single-use copies for those customers who request them).
This year we will continue to have a buffet for breakfast and dinner, with the particularity that it will be assisted by our staff members.
At the Park Spa Mountain Wellness Club
In the mountain spa we have replaced the water system with sea salt, which is much more effective in destroying bacteria. When it comes to disinfection, we have planned to empty the spaces and ventilate them frequently and periodically, as indicated by current regulations. As in the rest of the spaces, the capacity is restricted to respect the minimum safety distance. We also recommend that our guests go to the spa directly from their room to avoid using the changing rooms.
On the other hand, the massage booths will be completely cleaned and disinfected after each treatment and the product and service menus will also be available to the client in digital format by QR.
Finally, as far as the gym is concerned, it will be disinfected and ventilated periodically and no outside clothing or footwear will be allowed.
Other measures being carried out
To prevent the spread of SARS-COV-2 we have protected the areas of permanent hand contact with the PURE Zone anti-bacterial vinyl, which helps block the growth of bacteria. In addition, we have created a coordination plan with external companies that work with us to comply with these standards. We have also planned the cleaning and revision of all the technical installations, as well as the water and air ducts. Our staff will work with the material and safety regulations according to their job.
Remember that in Andorra the use of masks is compulsory both in closed spaces and on public roads.
Check here the anti-covid measures implemented in the Park Piolets hotel.
We have made the necessary adjustments to be able to continue receiving you at the hotel in a safer way, but with the same comfort as always.
We wait for you from December the 19th to start the new season and to spend the best winter holidays.